1. Contact us
Need a hand? Send us a message below and we'll get back to you, usually within 24 to 48 hours.
Can't sign in, or the app won't load? Email support@physiquepilot.com directly and include the address on your account.
2. Billing and cancellation
How the free trial works
New users get a 14-day free trial with full access. You won't be charged during the trial, and you can cancel any time before it ends to avoid being billed.
Pricing
After the trial, Physique Pilot is £7.99 every 4 weeks, or £72 per year (which works out to £6 per month, saving 30%). Prices are shown in your local currency at checkout.
How to manage or cancel your subscription
Subscriptions are handled securely by Stripe and managed from within the app:
- Open Physique Pilot and go to Settings.
- Find the Subscription section.
- Tap Manage subscription to open the secure billing portal, where you can update your payment details or cancel.
Your subscription renews automatically unless cancelled before the end of the current period. After cancelling, you keep access until the end of the period you've already paid for.
Refunds
If you believe you were charged in error, or have any billing question, email us at support@physiquepilot.com and we'll help sort it out.
3. Account
Signing in
You can sign in with Apple, Google, or your email and password. Use the same method you originally signed up with to get back into your account. If you signed up with email and have forgotten your password, use the "Reset password" link on the login screen.
Deleting your account and data
You can delete your account and associated data at any time from within the app, under Settings → Your account. If you can't reach that screen, email us at support@physiquepilot.com from your account email address and we'll delete your account and data for you.
Deleting your account removes your profile, your health and fitness data, your progress photos and your coaching history. All of it is erased immediately and permanently, and cannot be recovered. We keep a record of the terms and consents you accepted for up to two years so we can evidence that consent, along with anything we are required to retain by law.
Deleting some of your data, without closing your account
You do not have to delete your account to delete your data. From Settings you can permanently delete all of your cycle tracking data, clear your entire conversation history with The Pilot, and reset your logged training progress while keeping your programme, meal plan and goals. Individual entries — saved foods, planned meals and single conversations — can be deleted one at a time wherever they appear. Each of these is immediate and cannot be undone.
If you want something removed that you cannot reach yourself, email us at support@physiquepilot.com from your account email address and tell us what to delete.
For more detail on what data we hold and how we handle it, see our Privacy Policy.
4. Troubleshooting
Apple Health data isn't syncing
Physique Pilot can read weight and steps from Apple Health. If your data isn't showing up, open the Health app, go to your profile, then Apps and Services, select Physique Pilot, and make sure the relevant permissions are turned on.
Barcode scanning or the camera isn't working
Barcode scanning needs camera access. Go to Settings › Physique Pilot on your device and make sure Camera is enabled.
I can't log in
Confirm you're using the Apple ID you originally signed up with. If the app won't load or seems stuck, try closing and reopening it, and check you're on the latest version from the App Store. If it persists, email us and we'll investigate.
Something else
If your issue isn't covered here, email support@physiquepilot.com and we'll help you out.