1. Introduction
These Terms of Service ("Terms") govern your access to and use of Physique Pilot (the "Service"), provided by Walsham Group Limited, a company registered in England and Wales (company number 17209232) with its registered office at 192 Maldon Road, Colchester, Essex, CO3 3AZ ("Walsham Group", "we", "us", "our").
By creating an account or using the Service, you ("you", "your", "User") agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Definitions
- "Account" means the account you create to access the Service.
- "Content" means any text, images, photos, data, and other materials submitted to the Service by Users.
- "Subscription" means a paid plan giving access to specified features of the Service.
3. Eligibility
You must be at least 18 years old to use the Service. By creating an Account, you confirm that you are 18 or over and have the legal capacity to enter into these Terms. The Service is not directed at and must not be used by minors.
4. Account registration
You agree to:
- Provide accurate, current, and complete information when creating your Account
- Keep your login credentials confidential and not share them with others
- Notify us immediately of any unauthorised access to your Account
- Be responsible for all activity that occurs under your Account
We may refuse, suspend, or terminate Accounts that violate these Terms or are otherwise misused.
5. Subscriptions, fees and renewals
Some features of the Service may require a paid Subscription. The current pricing, billing frequency, and feature set will be displayed at the point of purchase.
- Subscriptions begin when payment is successfully processed
- Subscriptions automatically renew at the end of each billing period at the then-current price, unless cancelled before renewal
- We may change Subscription prices on at least 30 days' written notice; price changes take effect at the next renewal
- All fees are inclusive of VAT where applicable
- Payments are processed by Stripe; you are also subject to Stripe's terms of service
6. Refunds and cancellation
You may cancel your Subscription at any time, and where you do it depends on who took the payment. If you subscribed on our website, cancel from the Settings page. If you subscribed inside the iPhone app, cancel in your Apple Account settings under Subscriptions. If you subscribed inside the Android app, cancel in Google Play under Subscriptions. The Settings page links you to the right place. Cancellation will take effect at the end of the current billing period — you retain access until that period ends, and you will not be charged again.
Statutory cooling-off period: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a new Subscription within 14 days of purchase for a full refund. However, this right is lost once you have begun using the Service during that period — and by completing onboarding or accessing any Subscription feature, you expressly request and consent to immediate provision of the Service and acknowledge that your right to a refund will end as soon as the Service is fully provided.
Outside of the statutory cooling-off period, Subscription fees are non-refundable, including for partial periods. We may, at our discretion, offer refunds in exceptional circumstances.
7. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation
- Attempt to gain unauthorised access to the Service, other Accounts, or our systems
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Use automated means (scrapers, bots) to access the Service except as expressly permitted
- Upload, post, or transmit content that is unlawful, harmful, defamatory, obscene, or infringes the rights of others
- Use the Service to harass, threaten, or harm any person
- Resell, sublicense, or commercially exploit the Service without our prior written consent
- Misrepresent your identity or affiliation with any person or entity
- Circumvent any usage limits, security features, or technical restrictions
We may suspend or terminate your Account if we believe you have breached these terms.
8. User content
You retain ownership of any Content you submit to the Service (including progress photos, notes, and entries). By submitting Content, you grant Walsham Group a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, and process your Content solely to provide and improve the Service to you. This licence ends when you delete your Content or your Account, subject to retention periods set out in our Privacy Policy.
You are solely responsible for your Content and confirm that you have all rights necessary to submit it.
9. Health and medical disclaimer
The training programmes, nutrition recommendations, recovery guidance, AI-generated coaching responses, and any other content provided through the Service are for general informational and educational purposes only. They do not constitute medical, nutritional, psychological, physiotherapy, or any other professional health advice.
Always consult a qualified healthcare professional before:
- Starting any new training programme, nutrition plan, or supplement regimen
- Making significant changes to your existing routine
- If you have any pre-existing medical condition, injury, or symptom
- If you are pregnant, breastfeeding, or trying to conceive
- If you are taking medication or undergoing medical treatment
Physical exercise carries inherent risks, including injury or death. You assume all risks associated with using the Service and following any recommendations it provides. If you experience any pain, dizziness, shortness of breath, chest discomfort, or other concerning symptoms during exercise, stop immediately and seek medical attention.
You use the Service entirely at your own risk.
10. AI-generated content disclaimer
The Service uses artificial intelligence to generate coaching responses, recommendations, and analysis. AI-generated content:
- May contain errors, inaccuracies, or outdated information
- May misinterpret your inputs or context
- Is not reviewed by a human professional before being delivered to you
- Should not be relied upon as the sole basis for any decision affecting your health, training, or wellbeing
You acknowledge that AI is a tool to support, not replace, your own judgement and the advice of qualified professionals. For details of what data is shared with our AI provider and your rights over it, see our Privacy Policy.
11. Intellectual property
The Service, including all software, design, branding, text, graphics, and other content (excluding User Content), is owned by Walsham Group Limited or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial purposes in accordance with these Terms.
You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written consent.
12. Wearable integrations
Where you choose to connect a third-party wearable or health service (such as Oura, Whoop, or Apple HealthKit), you authorise us to receive data from that service in accordance with your authorisations on that service. You may disconnect any integration at any time from the Settings page. We are not responsible for the accuracy, availability, or behaviour of any third-party service.
13. Third-party services
The Service relies on third-party providers (including those listed in our Privacy Policy). We are not responsible for the acts, omissions, or content of any third-party service, and your use of any third-party service is subject to that provider's own terms and privacy policy.
Food composition data. Nutrition values for generic foods are derived from McCance & Widdowson’s The Composition of Foods integrated dataset (CoFID), © Crown copyright, used under the Open Government Licence v3.0, and from the U.S. Department of Agriculture’s FoodData Central, which is in the public domain. Neither source endorses this Service. Values are typical figures for a food and will differ from any specific product you eat.
14. Limitation of liability
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be limited or excluded under applicable law
Subject to the above, to the maximum extent permitted by law:
- We provide the Service "as is" and "as available," without warranties of any kind, whether express or implied
- We do not warrant that the Service will be uninterrupted, error-free, or meet your specific requirements
- Our total aggregate liability to you for any claim arising out of or relating to the Service or these Terms shall not exceed the greater of (i) the total amount you have paid us in the 12 months preceding the claim, or (ii) £50
- We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of data, loss of profits, or loss of goodwill
15. Indemnity
You agree to indemnify and hold harmless Walsham Group Limited and its officers, directors, and employees from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any third-party right.
16. Termination
You may terminate your Account at any time from the Settings page or by contacting us.
We may suspend or terminate your Account, with or without notice, if:
- You breach these Terms
- We are required to do so by law
- We discontinue the Service (in which case we will provide reasonable advance notice and, where applicable, a pro-rata refund of any prepaid Subscription)
On termination, your right to use the Service ends, but Sections 8 (User Content), 9 (Health Disclaimer), 11 (Intellectual Property), 14 (Limitation of Liability), 15 (Indemnity), and 18 (Governing Law) survive.
17. Changes to these Terms
We may update these Terms from time to time. Where changes are material, we will notify you by email and/or via the app at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your Account before they take effect.
18. Governing law and disputes
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute, except that consumers resident in another part of the UK may bring proceedings in their local jurisdiction where required by law.
Before commencing any legal proceedings, we encourage you to contact us at coach@physiquepilot.com so that we can attempt to resolve the matter informally.
19. General
- Severability: If any part of these Terms is found to be unenforceable, the remaining parts will continue in full force.
- No waiver: Our failure to enforce any right under these Terms does not constitute a waiver of that right.
- Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to any successor or affiliate.
- Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
- No agency: Nothing in these Terms creates any agency, partnership, or joint venture between you and us.
20. Contact us
For any questions about these Terms:
Walsham Group Limited
192 Maldon Road
Colchester
Essex CO3 3AZ
United Kingdom
Email: coach@physiquepilot.com